Shipping policy


HOW WE SHIP

Golden Steer harkens to more traditional, pragmatic methods of cooking. With premium ingredients, unique flavor combinations, and simple recipes, even the busiest of people can find the time and confidence to make every meal a cut above. We sell premium pantry goods and the highest quality meat in America. We understand that the integrity of that product is critical, which is why we work with a premier shipping partner whose facilities are carefully regulated and designed for perishable products. We are experts in premium food products; they are experts in shipping. 


All our products are prepared by our in-house team. To maintain the highest quality with meat, our products are individually vacuum sealed after being hand-cut. Products are then frozen prior to shipment. To ensure that your product remains in excellent condition, products are placed inside an insulated cooler and filled with ice packs based on seasonal weather and distance from our fulfillment partner to the delivery address zip code. It’s a science. All additional packaging is then placed inside a sealed plastic envelope to prevent any moisture soaking the paper. The insulated interior boxes are incredibly sturdy and extremely effective and durable.


ORDER PROCESSING

Upon receipt of your order, our team works diligently to process and prepare it for shipment. Our typical fulfillment time ranges from 1 to 3 business days, depending on the complexity of the order and current order volume. Rest assured, we strive to expedite this process to ensure your order is shipped at the earliest opportunity.


SHIPPING SCHEDULE

To maintain the utmost quality of our products and guarantee timely delivery, we limit shipping to Monday through Thursday of each week. Orders placed after Wednesday of each week will be processed the following Monday. This ensures that your products are dispatched promptly and have the shortest possible transit time to maintain freshness and quality.


ORDER TRACKING

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also track the progress of your shipment through the link provided in your order confirmation email or by logging into your Golden Steer account.


SHIPPING RATES & METHODS

Golden Steer offers free shipping for orders over $75. For all other orders, a $5 shipping charge will apply. Overnight shipping is also available for additional charge.

Orders are shipped using the following delivery methods:

Non-Perishable Items (Seasoning Blends, General Merchandise, etc.):

USPS or UPS Standard Shipping (3-5 business day delivery)

  • Under $75 orders: $5 charge
  • Over $75 orders: Free

Perishable Items (Meat, Seafood, Butters & Sides, etc.):

UPS 2-Day Shipping (1-3 business day delivery)

  • Under $75 orders: $5 charge
  • Over $75 orders: Free

Expedited Shipping (All Items):

UPS Overnight Shipping

  • Guaranteed Delivery: $40 charge

Please note – these delivery estimates may be impacted by weather conditions and peak holiday shipping seasons.


SHIPPING CARRIERS

We ship with UPS and USPS. On the day your order ships, you will receive an email with your package's tracking number. We deliver within the continental United States. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes, Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories.


SHIPPING NOTES

Golden Steer makes every attempt to fulfill orders as promptly as possible; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

  • All shipments require a street address (sorry, no PO boxes).
  • Golden Steer is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
  • Golden Steer is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
  • Be sure to double check gift recipient addresses.
  • Billing customers are responsible to make sure gift recipients are available for delivery.


HOLIDAY SHIPPING

Please reach out to customer service with any questions or requests regarding scheduling at rare@goldensteer.com.


ORDER MODIFICATIONS

We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify addresses, gift notes, etc. prior to shipment, once an order is in processing mode minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be processed for requests made on Saturday or Sunday.